100% Money-Back Guarantee – 1:1 Coaching

At Dive Deeper Holistic Wellness, we believe that true transformation comes from a space of trust, commitment, and aligned support. Our 1:1 coaching programs are designed to help you reconnect with yourself, navigate personal growth, and move forward with clarity and confidence.

That said, if you’ve fully participated in your coaching journey and feel the experience did not meet your expectations, we offer a 100% Money-Back Guarantee — because integrity is the foundation of our work.

Eligibility Checkpoints for Refund

To ensure fairness for both coach and client, the following checkpoints must be completed before a refund request can be considered:

  1. Full Session Attendance
    You must have attended all scheduled coaching sessions in your package. If rescheduling was needed, prior notice and a mutual agreement were required.

  2. Engagement in Assigned Practices
    This includes completing any self-reflection exercises, integration practices, journaling, or action steps agreed upon during sessions.

  3. Willingness to Communicate Challenges During the Process
    If at any point the coaching did not feel aligned, we ask that you voiced your concerns during the journey — allowing us the opportunity to course-correct or adjust.

  4. Completion of Program Feedback Form
    A short feedback form must be completed to help us understand your experience and continuously improve our service.

  5. Refund Request Submitted Within 7 Days of Final Session
    Requests must be submitted in writing to [lily@divedeeperholisticwellness.com] within one week of your final coaching session.

How to Request a Refund

If you meet the above criteria and still feel that your coaching experience did not support your intentions or goals, please email us with your refund request and a brief description of your experience. We will respond within 5 business days.

Our Commitment to You

We’re here to walk with you — not push you. If we’re not the right fit, we honor that with respect and clarity. This guarantee is our way of standing behind our work while honoring your commitment to personal growth.

Thank you for showing up for yourself.

No-shows and missed sessions are not eligible for refunds, credits, or make-up sessions.

Cancellation, Reschedule, and No-Show Policy (Applies to All Services)

  • An appointment counts as “attended” only when it is completed. Rescheduling does not count as attending.

  • You may reschedule an appointment with at least 48 hours’ notice by emailing lily@divedeeperholisticwellness.com.

  • Cancellations or reschedule requests with less than 48 hours’ notice are treated as late cancellations and may be considered not completed.

  • No-shows are considered not completed.

Important: Any session that is not completed may affect eligibility for the 100% Money Back Guarantee.